Shipping policy

Shipping Policy

Last updated: 11 November 2025

1. Order processing times

Orders are processed within 24–48 hours on business days (Monday–Friday, excluding UK public holidays).
Once your order has been processed, it will be handed over to one of our delivery partners for shipment.

During peak periods, processing times may be slightly longer. If additional verification or information is required, we will contact you by email.

2. Shipping timeframes
United Kingdom (Mainland)

Standard delivery: 3–5 working days after dispatch.

Large or bulky items: may take longer depending on courier availability and location.

Delivery timeframes are estimates and may be affected by courier delays, weather conditions, or seasonal demand.

3. Shipping partners

We work with trusted UK courier services that offer tracking for most parcels. Tracking information will be emailed to you once your order has been dispatched.

4. Shipping costs

Shipping costs are calculated at checkout based on the item(s), weight, size and delivery address.
Some promotions may include free or discounted shipping, which will be clearly displayed on the relevant product page or checkout page.

Large or oversized items may incur an additional freight charge, which will be shown before completing your order.

5. Delivery addresses

We deliver to residential and business addresses within the United Kingdom.
We do not deliver to PO Boxes.
For international customers, availability may vary depending on the item. If international shipping is available, additional duties, taxes and fees may apply and are the responsibility of the customer.

6. Failed delivery attempts

If a courier attempts delivery and is unable to complete it (e.g., no one available to receive the parcel or an incorrect address), they may:

  • Attempt redelivery,
  • Leave a card with collection instructions, or
  • Return the parcel to us after the courier’s holding period expires.

If an order is returned due to an incorrect or incomplete address provided by the customer, redelivery charges may apply.

7. Large and heavy items

Some products (e.g., furniture or oversized items) require specialised handling or two-person delivery.
These items may have:

  • Longer dispatch preparation times
  • Delivery appointments
  • Additional delivery fees

If special arrangements are required, we will contact you before dispatch.

8. Order tracking

Once your order is dispatched, you will receive a confirmation email containing:

  • Courier name
  • Tracking number
  • Link to the tracking page (if applicable)

Tracking updates may take up to 24 hours to appear on the courier’s system after dispatch.

9. Damaged or missing deliveries

If your parcel arrives damaged, or if items are missing, contact us within 48 hours of delivery with photos of the packaging and the item(s).
This allows us to process a replacement or refund promptly.

For lost parcels, we will open an investigation with the courier. Resolutions typically occur within 3–7 business days depending on the courier.

10. Split shipments

If your order contains multiple items, they may arrive in separate parcels depending on stock location, size and availability.
You will receive tracking details for each parcel.

11. Contact

For any shipping questions or concerns, contact our customer service team:
Email: sales@value-homeware.com